Figura professionale: Program Manager, Scrum Master

Nome Cognome: E. F.Età: 49
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Sommario

Program Manager, Scrum Master

Esperienze

PROFESSIONAL PROFILE
Program manager, Certified Scrum Master and PMP with 21+ years' achievement delivering complex $ multi-million strategic enterprise Transformation and Change projects focusing on BSS / OSS, ERP and CRM systems.
Has extensive international track record of leading on-time, on-budget delivery of projects to stabilize and enhance the capabilities of mission-critical enterprise applications for Tier 1 global Telco Operators.

KEY SKILLS
Project Management: PMO, Planning, Budgeting, Requirements Gathering, Business Cases, Risk Management,
Interdependencies, Governance, Compliance, Controls, Process Re-engineering, Change Management, Stakeholder
Management, On- & Off-shore Team Leadership, Testing &QA, Communication
Business Operations: Transformation, Automation, BI Systems, CRM Systems, BSS/OSS Applications, Business & IT
Processes, Software Development Life Cycle (SDLC), Release Cycles, Customer Experience, Sales, Order Management
& Billing Systems, Inventory & Delivery Systems
Methodologies: Agile, Scrum (Certified Scrum Master & Product Owner), PMP.

CAREER SUMMARY
Lifecycle UK. From August 2019, Program Manager reporting to PMO Director
• Managed multi million program for different MVNOs customers
• Lead team of project managers and Project coordinator to deliver concurrent projects across different customers
• Responsible for pre sales and sales phase and project initiation phase
• Improving company revenue since first quarter of 10%
• Responsible to reshape internal processes across PMO business unit and define new customer model engagement
to maximize revenues

Etisalat UAE. August 2015 – May 2019. Senior Project Manager reporting to PMO Director & C-Level of Tier 1 telco
• Managed $40 million B2B and E2E Business Transformation for Tier 1 Telco involving complex software
development and system integration and implementation
• Delivered more than 30 different projects impacting more than 2,000 business users, led a team of 7 – 20 using
Agile Scrum and hybrid approach
• Defined business and technical requirements, defined internal process re-engineering to re-design and standardise
Microsoft Dynamics to increase system capabilities as a B2B portal to increase channel partner sales
• Enabled the Telco to achieve 5% increase in sales
• Delivered new partner functionality including ability to segment new and existing SME customers, offer new
products, automated product ordering and delivery process end to end
• Cut product and service delivery cost 90%
• Collaborated with Product, Sales, Account Management, Delivery Teams and Solutions Architects to design the new product management framework
• Defined and executed automation program across the new application and legacy systems to enable consistency and continuity across Business and IT departments, delivered the new test automation capability with 60% testing efficiency for all the Change management Requests related to MS Dynamics
• Drove delivery, including governance, process re-engineering and compliance, for digital E2E initiatives, program team structure and planning, Agile adoption, initial programme backlog definition

Aricent UK. January 2015 – July 2015, Senior Project Manager reporting to Program Director of Tier 1 telco
• Project managed c. £5m design of complex Global SIP trunk services initiative part of portfolio to integrate multiple
OpCos in different countries across Europe and drive operator efficiencies delivering reliable solution with greater resilience
• Managed Business Analysts from Network and Finance to collaboratively create High Level and Low-Level design, secured stakeholder approval
• Led a team focused on E2E issues analysis from service creation to financial reporting and impact assessment across OSS and BSS applications

Ericsson Italy and UAE April 2012 – Dec 2014, Project Manager reporting to Ericsson Delivery Lead for Etisalat IT transformation
• Developed and delivered Quality Assurance metrics for $50 million E2E transformation program including Siebel
CRM, Tibco, Order Fulfilment, Inventory Management, Rating and Billing Systems processing. Program size 100 resources + 20 Testers
• Delivered more than 15 different mobile products impacting an average of 500/600 orders per day based on production report after the launch. New operational model reduced coverage from 100 to 15 only L1/L2/L3
• Led team of 30 re-designing processes and implementing mobile digital products for the E2E solution and Siebel
CRM application using hybrid Waterfall and Agile methodology
• Accelerated automation performances to 700% faster than legacy systems on successful order closure
• Drove compliance with TRA regulations

Dec 2010 – Mar 2012, Project Manager reporting to Program Director of Tier 1 Telco
• Project managed and led testing for integration of new B2C portal with Siebel CRM (implemented ES and Consumer
coverage) as part of $20 million IT transformation program designed to unify in a unique E2E solution different
legacy CRM and order fulfilment streams
• Led integration of B2C portal with Siebel for order management (ecommerce), order fulfilment and order status
tracking
• Delivered Proof of Concepts and prototypes for the Customer journey ADSL transformation program

Jan 2008 – Nov 2010, Project Manager in multiple projects for two largest telco
• Promoted from Project Coordinator to manage MVNO projects E2E (PosteMobile and BTmobile) from MNO VF
• Defined and reviewed project documentation to ensure compliance with internal standards prior to hand over to
BAU during the same Canvasses, achieved delivery in production with zero defects
• Oversaw testing and product validation, release management, preparation of test plans and cases, test
implementation and test completion reports
Zerouno Italy. Jan 2005 – Nov 2007, Business Analyst Consultant for Italian publishing company (La Feltrinelli)
• Gathered business requirements with stakeholders to customize HR, budget and forecasting modules along with
different reports for Management as part of business transformation program
• Conducted risk management, solution and functional gap analysis, provided designs for ERP As Is – To Be customization
• Managed budgets, scheduling

Cortis Lentini Italy. Apr 1999 – Dec 2004, Analyst and programmer for ERP software house
• Gathered business requirements, developed standard and ad hoc ERP module solutions to accelerate development and migration process
• Analysed, tested and deployed customized software for diverse industries including retail, manufacturing, fashion

EDUCATION
• Bachelor’s Degree in Management – KROK University, Kiev
• Secondary Education Diploma at Scientific High School – E. Fermi, Milan
• Project Management Professional (PMP)
• 6-Month European Community Course (Management and Analysis Expert) – Compuware, Milan
• Project Manager Fundamentals Course – Ericsson Academy, Rome
• Time and Cost Management Course – Ericsson Academy, Rome
• Quality and Risk Management Course – Ericsson Academy, Rome
• Scrum Product Owner certified
• Scrum Master certified.

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