Figura professionale: Junior security Analyst, Customer Service, Management IT

Nome Cognome: R. V.Età: 32
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Commerciale IT / HR risorse Umane
Sede preferita: Roma

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Sommario

Junior security Analyst, Customer Service, Management IT

Esperienze

WORK EXPERIENCE
September 2016 – Present Bilingual administration and logistics coordinator (French/Italian)
SIVP Dental Italia srl, via Ennio Bonifazi 47, 00167, Rome, Italy
Front and back office coordinator of the laboratory SIVP Dental Italia, with headquarters in
Paris, France. Main activities:
• logistical management of orders received by Italian customers: sending of orders towards the local production unit or that based abroad;
• reception and input of the orders received by customers into the company software;
• everyday orders' follow-up through direct contact with the abroad production unit team;
• everyday order forms' translation to French to make them comprehensible to the abroad production unit team;
• customers’ mails and calls management;
• invoices emission of all orders;
• Simultaneous interpreting between Paris headquarters staff or the abroad production unit team and Rome lab staff
Business or sector Administration and Logistics

July 2016 Back office sales assistant
A.C.M. srl, via Oros 2/g, 00071, Pomezia (Rome), Italy
French and Italian company customers’ management. Main activities:
• input and change customer's orders through the company software;
• Italian and French customers' mails and calls management;
•management of the whole logistical process from the reception to the order's delivery
Business or sector Administration and Logistics

November 2015 – January 2016
International help desk assistant
Cegid, 52 Quai Paul Sédallian 69009 Lyon, France
•Technical support for everyday use of ‘YourCegidRetail’ software. Resolution of technical
issues and settings of software concerning: replenishment, supply chain, stock
settings, sales forecasting, retail management, warehouse supply, cash register operations, loyalty program ecc
Business or sector IT

February 2013 – July 2014
Customer service assistant
Centro Direzionale Alitalia, Via Alessandro Marchetti 120, 00148, Rome, Italy
• Information and support, ticket reservation and purchase, reservations modification, web assistance for Alitalia frequent flyers
Business or sector Air transport

EDUCATION AND TRAINING

February
2015 – August 2015
Basic IT System Engineer
Best Engage s.r.l., via Elio Chianesi 134, 00128, Rome, Italy
• Study of Unix/Linux operating systems, SQL language to query and update databases, JAVA programming
both server-side and client-side;
•2 months internship about web applications development

January 2012 – September 2012
Master’s degree in Conference Interpreting
Università IULM, via Giuseppe Tomassetti 6, 00161, Rome, Italy
•Simultaneous and consecutive interpreting from Italian to English and French and from English and French to Italian

October 2007 – May 2011
Degree in Languages and Computer Science
Università degli Studi di Roma ‘Tor Vergata’, via Columbia 1, 00133, Rome, Italy
• Learning all the main linguistics aspects of English, French and Spanish and their implementation in the modern languages, in particular in the computer science language;
• Basis of programming JAVA, databases including SQL and mark-up language XHTML;
•Thesis title: ‘French and creole: two linguistic realities in French Antilles (Martinique and Guadeloupe)’

September 2002 – July 2007
High School diploma (scientific area)
Liceo Scientifico Statale ‘G. Peano’, Monterotondo (Rome), Italy

PERSONAL SKILLS
Mother tongue(s) Italian
English C1
French C1
Spanish C1 

Communication skills 
Team work, leadership skills
Ability to adapt to multicultural environments
Excellent communication and listening skills acquired during my work experience in Alitalia
customer centre and most of all during my present job

Organisational / managerial skills
Good organisational and concentration skills
High degree of enthusiasm and enterprising
Excellent stress resistance, strong problem solving orientation and multitasking aptitude
Aptitude for the achievement of specialized goals in specific deadlines

Computer skills 
• Operating systems: Windows 7/8/10 and Mac iOs, basis of Unix/Linux
• Good command of office suite (word processor, spread sheet, presentation software)
• Competent in Databases (Access and MySql)
• Browsers: Internet Explorer, Mozilla Firefox and other open source browsers
• HTML and XHTML language
• Programming: basis of JAVA and JAVASCRIPT
• Risk management : good knowledge of CIA triad, secure network architecture, VPN, TCP/IP protocols (CISSP official study guide)
• Softwares: Eclipse Luna, Sql Developper
• Reservation system: ARCO

Other skills 
Languages classes (English, French and Spanish) to help high school’s students or other kinds of students in their learning process 

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